We Care About Family
Here at Edocare we believe it is important to deliver the best possible care for every service user. Our aim is to provide the standard of care that we would want for our own families
We care about you
Our services are flexible and bespoke to your needs, listening to what you tell us about how you want to receive your care.
We care about your carers
We employ caring, capable and compassionate staff. We only recruit and train the very best care workers, who are dedicated to caring for our service users. All care workers have a DBS.
We care about your support
We want to support and maintain your chosen lifestyle. We keep you in control, provide you with Home care and support that you want.
It’s your life, your care, so it must be your way.
To ensure that the service is delivered flexibly, attentively, and in a non-discriminatory fashion, whilst respecting each service users rights to independence, privacy, dignity, fulfillment, and the right to make informed choices.
To ensure that each service user values and needs are respected in a matter of religion, culture, race, or ethnic origin. Each service user will be treated with fairness and kindness.
To ensure that the care service is delivered in accordance with the agreed contract of care.
To manage and implement a formal programme of staff planning, selection, recruitment, training, and personal development, to ensure the service users’ needs will be met.
To manage the care servicer efficiently to make the best use of resources and to maximize best value for the service user.
To match the care worker as closely as possible to the service user, aiming continuity of care.
To undertake a risk assessment of the service care environment ensuring it is safe for care workers and service user.
To ensure that all service users are provided with written information on the organisation procedure for handling complaints, comments, and compliments.