We are proud of our comprehensive internal quality assurance systems, which are continually reviewed and monitored. We undertake rigorous compliance reviews to ensure that all of our Healthcare Assistants and Support Workers have the relevant qualifications and experience necessary for the service that they will provide.
We provide regular supervision for all of our care staff, including recorded one-to-one meetings every twelve weeks, observations and annual appraisals. This ensures that our care staff continuously advance their skills whilst continuing to deliver an excellent standard of care.
A strong focus on continued staff training and development is central in our pursuit of excellence. Our healthcare professionals are trained to the National Standards upon joining the company and all workers complete a comprehensive mandatory training programme which includes manual handling, infection control, fire safety and medication modules. In addition, as part of our Care at Home service, we create bespoke training courses based upon the actual needs of each client.